How things went wrongĮllie’s first mistake was that she had used a relatively simple password on the account and had reused it on other accounts, so this password was either compromised or attacked via brute force to gain illicit entry. ![]() At any rate, when she called, I refrained from “I told you so!” and asked her what had happened. As a result, she has simply “put off” adding extra security layers to her social media and email accounts. If I’m honest, I was actually a little excited at the opportunity to test Instagram’s recovery methods to see if I could learn anything.Įllie is quite computer savvy and understands technology however, she is also very busy with her small business and young children. I had heard of both good and bad outcomes in similar situations, online, but I had never attempted it first-hand. She went on to ask me if I knew of any tips to regain control. Her panic was evident as she told me her password had been changed and that the hackers had added two-factor authentication (2FA) to the account. ![]() Her Instagram account had been hacked and she was locked out. A friend – let’s call her Ellie – recently called me with a devastated tone in her voice.
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